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Sr. Communications Representatives (Portland, OR) #107371

Date: Jun 19, 2022

Location: PORTLAND, OR, US, 97232

Company: PacifiCorp

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. 

General Purpose

 

Provide expertise in marketing and corporate communications, with a focus on social media strategy and implementation Act as a resource to internal stakeholders to conceive, plan, develop and measure social media marketing and corporate communications projects and programs that drive distinction for PacifiCorp and its business units, Pacific Power and Rocky Mountain Power. Use customer insights to develop new programs, tactics and touch points in response to changing market needs and conditions. Write, edit and measure the effectiveness of original content produced for print, social and digital channels. Work with external agency partners and vendors to produce best-in-class customer experiences.

Responsibilities

 

  • Work with internal stakeholders and business unit leaders to develop and implement marketing and corporate communications plans to enhance PacifiCorp’s brand, and the reputation of its business units: Pacific Power and Rocky Mountain Power.
  • Extract and apply insights from customer data to develop programs and plans that are relevant, impactful and measurable.
  • Creating and delivering new,and managing existing social media strategies across networks.
  • Creating content for social media platforms.
  • Develop new and effective strategies across PacifiCorp’s social media channels.
  • Analyze and measure the effectiveness of social media marketing campaigns.
  • Work with customer support team to provide feedback to help improve social engagement with customers on social media channels.
  • Research and implement new social media trends.
  • Write, edit and oversee the development of communications tactics for, social and digital channels that reflect and align with PacifiCorp’s brand voice. Tactics include (but are not limited to): digital presentations, newsletters, web articles, customer emails, social media posts and print collateral.
  • Apply project management skills and tools to ensure the timely production, management and evaluation of marketing and customer communications campaigns.
  • Develop creative briefs, production schedules, project plans and tracking documents, as necessary and evaluate the effectiveness of completed programs and campaigns.
  • Liaise with other departments in the company. Provide communications counsel to internal client organizations. 
  • Serve as brand advocate and ambassador across internal and external stakeholder audiences.

Requirements

 

  • Bachelor’s Degree in Communications, Marketing, Public Relations or a related field; or the equivalent combination of education and experience. 
  • A minimum of five years related experience.
  • Extensive knowledge of social media platforms, including Facebook, Instagram, Twitter and LinkedIn and experience using them for business and customer communications.
  • Experience utilizing Hootsuite to manage multiple branded social media channels.
  • Strong organization, time-management and multi-tasking skills.
  • Communication and interpersonal skills including the ability to consult and resolve internal and external customer issues which may be critical, sensitive, or urgent in nature. 
  • Ability to work with all levels of an organization including people with different styles and backgrounds; ability to work as a member of a team.
  • Ability to manage multiple projects and meet deadlines.
  • Familiarity with web design, graphic design and photo editing.

Additional Information

 

Req Id: 107371
Company Code: PacifiCorp 
Primary Location: PORTLAND
Department: Pacific Power
Schedule: FT
Hiring Range: 72,500 - 85,300 
Personnel Subarea: Exempt
This position is eligible for an annual discretionary performance incentive bonus of up to 12% of salary.

 

Employees must be able to perform the essential functions of the position with or without an accommodation.

 

At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.  

 

It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.

 

All offers of employment are contingent upon the successful completion of a background check and drug screening


Nearest Major Market: Portland Oregon

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