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Associate Customer Solutions Program Manager - Salt Lake City, Utah or Portland, Oregon - #106440

Date: Jan 20, 2022

Location: SALT LAKE CITY, UT, US, 84116

Company: PacifiCorp

General Purpose


The Associate Customer Solutions Engagement Manager is responsible for customer engagement activities as part of the Company’s customer solutions programs, such as wattsmart energy efficiency and renewable energy. Incumbent will be the primary point of contact for product/program managers in developing marketing and communications plans and overseeing implementations and campaigns, while coordinating, prioritizing and evaluating the effectiveness of tactics. Under direction supports business objectives, strategies and plans.  Responsible for establishment and adherence to marketing budget(s).



  • Coordinate the development of an annual operating plan to support assigned programs.
  • Develop a culture of continuous improvement with contractors to assess the strengths and weaknesses of assigned programs and identify areas for improvement.
  • Coordinate data responses supporting programs as needed.
  • Facilitating the move from customer awareness to customer engagement.
  • The design and implementation of communications, marketing, promotion, and customer awareness plans to enhance customer participation and engagement in company product offerings. 
  • Support multiple projects and campaigns and identify opportunities for partnerships to build efficiencies in marketing and promotion funds.
  • Monitor campaign performance and develop performance metrics to determine impacts of individual marketing tactics.
  • Continuous improvement of customer engagement and satisfaction.
  • Serve as liaison between corporate communications, program owners, and senior management on customer engagement efforts.



  • Bachelor’s Degree in Business, Marketing, Management, or a related field; or the equivalent combination of education and experience. 
  • A minimum of three years professional experience with energy efficiency and/or load management technologies, project management, and/or program management. 
  • Demonstrated knowledge and desire to work with marketing channels including print, radio, television, digital and social media
  • Oral and written communication skills to communicate objectives and action plans.
  • Ability to work with all organizational levels to influence actions and negotiate outcomes
  • Ability to listen and communicate effectively through oral and written means. 
  • Proficient with the use of personal computers to gather, analyze, and summarize data



  • Project Management Professional (PMP) certification

Additional Information


Req Id: 106440
Company Code: PacifiCorp 
Primary Location: Salt Lake City, Utah or Portland, Oregon
Department: Rocky Mountain Power
Schedule: Full-time
Personnel Subarea: Exempt   
Hiring Range: $81,800 - $96,200 

This position is eligible for an annual discretionary performance incentive bonus of up to 12% of salary.


Employees must be able to perform the essential functions of the position with or without an accommodation.


At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.  


It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.


All offers of employment are contingent upon the successful completion of a background check and drug screening

Nearest Major Market: Salt Lake City

Career Segment: Program Manager, Manager, Project Manager, Management, Technology