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Service Coordinator - Part Time - Local 57 (Vernal, UT) - #107875

Date: May 13, 2022

Location: VERNAL, UT, US, 84078

Company: PacifiCorp


PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. 

General Purpose

  • Receives order and trouble calls, and dispatches work, job and trouble order to service personnel under the direction of division supervisory personnel. 
  • Prepares reports and correspondence, provide customer services by phone, makes/closes requests, customer guarantees, data entry, SAP and RCMS work, distributes mail, orders office supplies, reviews and pays invoices, does payroll entry and performs other work as assigned


  • Prepare and dispatch trouble orders to service crews to correct hazardous conditions and interruptions in service
  • Dispatch order to connect, disconnect, repair, remove install, locate, etc. to proper work centers, crews, planners and supervisors for completion
  • Files and/or logs various job authorization, requisitions, work orders, service orders and construction schedules
  • Updates and maintains City and County clearances for new connections and rewires
  • Checks on job schedules and work in progress to assure completion, initiate additional service, reschedule or advise customers as to status of service as required
  • May type reports and correspondence, open and distribute mail, maintain record keeping systems and perform similar work of a clerical/office nature as required
  • The typical duties described herein represent a major portion of the job. 

Other similar duties may be assigned.  When management determines that it is efficient to do so, employees in this classification may be assigned duties of less complexity   Employees must be able to perform the essential functions of the position with or without an accommodation


  • High school diploma or proof of GED equivalent  
  • Successful in passing aptitude and typing test at 30 WPM
  • Must have a valid driver’s license
  • Must complete the following training modules within 12 months: Negotiating Damage Claims, Metering and Service Entrance Equipment, Connecting and Disconnecting Meters, Handlin Medical Accounts in the Field, Cross Meter Investigations, Current Diversion, Electrical Safety in the Home or Small Business, Line Extension Basics, Reading Meter  
  • Two years general office or administrative experience or customer service experience  
  • Familiar with CSS System, SAP, Excel and Windows  


  • Three to five years experience in a Utility Field Operations environment   


Additional Information

Req Id: 107875
Company Code: PacifiCorp 
Primary Location:  Vernal, UT    
Department: Rocky Mountain Power
Schedule: Part-time
Personnel Subarea:  Non-Exempt

Hiring Range: 28.60 
Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.  

It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.

All offers of employment are contingent upon the successful completion of a background check and drug screening

Nearest Major Market: Salt Lake City

Career Segment: Payroll, Data Entry, ERP, SAP, Clerical, Finance, Administrative, Technology