Service Coordinator

Power Your Greatness

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging.

General Purpose

Responsibilities

• Prepare and dispatch trouble orders to service crews to correct hazardous conditions and interruptions in service.
• Dispatch order to connect, disconnect, repair, remove install, locate, etc. to proper work centers, crews, planners and supervisors for completion.
• Files and/or logs various job authorization, requisitions, work orders, service orders and construction schedules.
• Updates and maintains City and County clearances for new connections and rewires.
• Checks on job schedules and work in progress to assure completion, initiate additional service, reschedule or advise customers as to status of service as required.
• Type reports and correspondence, open and distribute mail, maintain record keeping systems and perform similar work of a clerical/office nature as required.

Requirements

• High school diploma, GED or equivalent.
• Successful in passing aptitude and typing test at 30 WPM.
• Must have a valid driver’s license.
• Must complete the following training modules within 12 months: Negotiating Damage Claims, Metering and Service Entrance Equipment, Connecting and Disconnecting Meters, Handlin Medical Accounts in the Field, Cross Meter Investigations, Current Diversion, Electrical Safety in the Home or Small Business, Line Extension Basics, Reading Meter.
• Two years general office or administrative experience or customer service experience.
• Familiar with CSS System, SAP, Excel and Windows.

Preferences

• 3 to 5 years experience in a Utility Field Operations environment.   

Benefits

At PacifiCorp, we understand that living a healthy lifestyle isn’t just about your physical health — your mental, financial, and social wellbeing also play an important role. That’s why we offer a wide range of benefits designed to help you live a more balanced lifestyle.

Our Benefits include: 

• Medical, dental, and vision insurance
• 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute.
• Life insurance
• Additional voluntary benefits, including pet insurance
• Tuition Assistance
• Mass Transit Pass for employees in our Portland and Salt Lake City Offices.
• Work Life Balance
• Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union)
• Paid short-term disability leave and long-term disability insurance
• Paid Parental Leave (non-union employees)
• Paid Bereavement Leave
• Military leave support for active-duty employees
• Employee Assistance Program supporting mental and emotional wellbeing

For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Additional Information

Req Id: 115145
Company Code: PacifiCorp #PM25
Primary Location: PARK CITY, UT
Department: Power Delivery
Schedule: Full Time, 100% onsite
Personnel Subarea: IBEW Local 57 PD
Hourly Rate: $32.01 

Employees must be able to perform the essential functions of the position with or without accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.