Business System Analyst II/III - Portland, Oregon #112972

Join Our Team!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Conducts analysis of business process, customer experience requirements, related changes to core technology systems through research, gathering and interpretation of data, development of alternatives and recommendations. Presents technical analysis and recommendations to management. Collaborates with various business units and Information Technology teams to work through needs assessment, solutions, and related testing. Analysis includes, but are not limited to; customer experience study, feasibility assessments, cost/benefit analysis, trending/forecasting, and reporting. The ideal candidate will have strong analytical skills and excellent attention to detail.

Responsibilities

• Promote a customer first culture and commit to delivering outstanding results for customers.
• Conduct analysis through research, gathering, and interpretation of data & develop innovative solutions for operational & strategic changes.
• Assist Information technology and business team in the development and modification of technology systems to meet business needs.
• Identify trends and patterns to help inform business decisions.
• Elicit and document business & system requirements, processes, and workflows.
• Collaborate with business teams and peers across departments and organizations to gain in-depth understanding and define critical business requirements.
• Participate in System testing, plan and execute user acceptance testing and validation of implemented solutions.
• Create tools to automate processes involving input and extraction of data and both regular and ad hoc reports.
• Report on performance and assist in developing alternatives and recommendations for improvement.
• Coordinate with Training and Process Groups to determine and develop training and process documentation.
• Participate in the on-call rotation supporting customer service applications (Team provides support on 24/7 basis).

Requirements

• Bachelor’s degree in business, Computer Science, IT, or a related field; or the equivalent combination of education and experience.
• Knowledge of data gathering and analysis techniques.
• Experience testing and mapping various business processes and procedures.
• Strong personal computer skills with proficiency in common applications like spreadsheets, databases, word processing, presentations etc.
• Ability to multitask and work in a highly dynamic, fast paced environment.
• Ability and willingness to support 24/7 environment.
• Proven communication and interpersonal skills including the ability to interface with team members and all levels of an organization to promote positive customer outcomes.
• Ability to work as a team member, maintain project timelines, and deliver on commitments and specifications.

In addition, the requirements of the Customer Tools Analyst III position include:

• A minimum of 3 years of experience as a business analyst or a related role.
• Proficient in requirement writing using various documentation techniques to capture and express business needs in a clear and concise manner.
• Experience with SQL queries and reporting tools like Power BI & Celonis

Preferences

• Knowledge of the electric utility industry.
• Experience with information technology projects and processes.
• Familiarity with data analysis and reporting tools
• Knowledge of applicable company policies and procedures; applicable federal, state, and local governmental laws and regulations. 

Additional Information

Req Id: 112972 
Company Code: PacifiCorp   
Primary Location: PORTLAND     
Department: Customer Care 
Schedule: Full-Time 
Personnel Subarea: Exempt
Hiring Range: $69,000.00-$89,600.00  

  
Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US 

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.