Community Affairs Coordinator - Portland, Oregon #113459

POWER YOUR GREATNESS!!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging.

General Purpose

Coordinate the delivery and implementation of stakeholder and community engagement initiatives to support regulatory requirements in California, Oregon, and Washington. Build relationships by collaborating with internal and external partners, stakeholders, and advisory groups to cultivate an environment of inclusion. Document feedback from stakeholder processes to inform business decisions. Support Community Affairs and regional business management team processes and key initiatives.  Track goals and objectives to meet team expectations and regulatory requirements.  

Responsibilities

• Co-construct the successful implementation of stakeholder groups as regulated in California, Oregon, and Washington, and coordinate with internal and external stakeholders to design impactful and meaningful interactions with each advisory group.
• Provide coordination and communication support for key advisory groups and stakeholder engagement efforts.
• Under general direction, establish and maintain relationships with external groups to facilitate successful outreach and collaboration on programs impacting underserved communities. Identify and develop opportunities to enhance existing relationships.
• Support the regional business manager team in delivering exceptional customer service to communities and key accounts by assisting in assigned initiatives.
• Assist the business with establishing metrics including customer benefit indicators to comply with regulatory reporting requirements.
• Provide solutions and recommendations regarding community concerns and create a positive influence balancing the customers and the company’s goals. 
• Provide input on program designs, tariffs, contracts, procedures, support materials, marketing and communication plans, and training materials for assigned initiatives.
• Research and monitor work performed by other utilities, and actively incorporate best practices into delivery, and strategies, as appropriate 
• Utilize project management, teamwork and leadership skills to communicate in a manner that will effectively leverage corporate resources and competencies.      
• Coordinate, monitor, and oversee contractors hired to complete any portion of the work.

Requirements

• High School Diploma or equivalent; or the equivalent combination of education and experience. 
• A minimum of three years in utility regulation experience in account or community management or utility customer service or other related experience. 
• Experience with community engagement and processes. 
• Public speaking and presentation skills. 
• Ability to communicate company’s strategic plan, objectives for specific area, as well as company policies, procedures, and federal state and local government laws and regulations. 
• Demonstrated ability to network and maintain partnerships with key customer accounts, trade allies, and other industry professionals.
• Demonstrated ability to build relationships and collaborate with internal and external partners and stakeholders to cultivate an environment of engagement, belonging, respect, empathy, active listening, and trust.
• Ability to work with all organizational levels to influence actions and negotiate outcomes.
• Must be self-motivated individual who is flexible and can effectively manage several projects at the same time.
• Effective interpersonal skills and leadership abilities.
• Effective analytical, problem-solving, and organizational skills.    

Preferences

• Prior experience in the energy industry.

Additional Information

Req Id: 113459 
Company Code: PACIFICORP
Primary Location: Portland, Oregon  
Department: Pacific Power 
Schedule: Full - Time
Personnel Subarea: Non - Exempt
Hiring Range: 71,800 - 93,000  

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US 

Employees must be able to perform the essential functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.