Share this Job

Customer Care Specialist (Part Time) - Portland, OR - 104511

Date: Nov 16, 2020

Location: PORTLAND, OR, US, 97232

Company: PacifiCorp

Power Your Career and Work for a Company That Believes In a Future of Sustainable Clean Energy!

 

At PacifiCorp we have a bold vision for the future where energy is delivered sustainably, affordably and reliably. We are the largest grid operator in the western United States, we serve the growing energy needs of 1.9 million customers while protecting the environment. Our business units are leaders in providing safe, reliable and sustainable low-cost power in six states that include: Oregon, Washington, California, Utah, Idaho and Wyoming. As an employee, you will have the access to career development opportunities including educational assistance and employee community volunteer opportunities. We are located in the communities we serve, with access to hiking, camping, boating, fishing and 46,000 acres of wildlife habitat and forests.

 

We’re a company that cares about our employees and the communities we serve. We provide a comprehensive paid training program, excellent benefits that include paid time off, medical and dental insurance, tuition reimbursement and 401K options.
 
We are looking for full and part-time customer care specialists that promote a customer-first culture and are committed to delivering outstanding results for customers. As a care specialist, you will provide customer care by telephone and email to existing and future customers. You will assist with billing, credit and collections, service requests, energy efficiency and customer account management. In addition, you will assist customers regarding service outages, restoration of electric services, electric service billings, regulatory billing requirements and company policy and practice. Our customer-first focus presents the opportunity for interaction with our customers one-on-one and can result in extensive phone and electronic communication.  

 

There are instances in which you will work with other company departments to coordinate customer requests or process customer work orders. This could result in having to prepare written communication with the use of templates available to care specialists. As a care specialist, you will need to navigate through multiple computer software programs to address account information specific to customer inquiries. You may need to resolve customer disconnect or account delinquency issues by discussing options available for the customer and agreeing to an appropriate plan.  

 

We are looking for care specialists who ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction, all while adhering to customer care performance measures. 

 

Join our team and be a part of making a difference in our customers’ lives. 

Requirements

 

  • High School Diploma or GED Certificate; or the equivalent combination of education and work experience.
  • A minimum of two years non-sales customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.
  • Ability to gather necessary information from internal and external customers, determine appropriate course of action and provide information to customers.
  • Communication and interpersonal skills to interface with team members and customers in a fashion that promotes positive customer relations.
  • Active listening, conflict resolution and problem solving skills.
  • Proficient with the use of personal computers to access and input relevant information on customer accounts.
  • Ability to perform basic math calculations.
  • Ability to type a minimum of 30 WPM.
  • Knowledge of general company policies and procedures as well as those specific to billing, credit/collections, service and account management is preferred.
  • Ability to work scheduled shifts and meet attendance requirements.
  • All offers of employment are contingent upon the successful completion of a background check and drug screening.
Additional Information

 

Req ID: 104511

 

Company Code: PacifiCorp 

 

Primary Location: Portland 

 

Department: 00001027 Pacific Power 

 

Schedule: Part-time 

 

Personnel Subarea: PCCC Non-Exempt 

 

Hiring Range: $16.97 

  • Positions available for English and Spanish Speaking specialists. Employee will receive an additional $1.00/hour if able to communicate fluently in Spanish and English.

 

Employees must be able to perform the essential functions of the position with or without an accommodation.


At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.  


It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.


All offers of employment are contingent upon the successful completion of a background check and drug screening.


Nearest Major Market: Portland Oregon

Career Segment: Law, Sustainability, Environmental Engineering, Call Center, Customer Service, Legal, Energy, Engineering