HR Service Center Specialist - Portland, OR - #112300

Date: Jul 3, 2024

Location: PORTLAND, OR, US, 97232

Company: PacifiCorp

Join Our Team!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. 

General Purpose

The successful candidate for this position will be responsible for reviewing, auditing and approving updates to employee and other Human Resources (HR) information in multiple HR systems.

Responsibilities of this position include the following:

  • Audit and approve employee and contingent worker new hire and onboarding requests, record changes, pay changes and terminations submitted by managers, while ensuring compliance with PacifiCorp policies
  • Process incoming employee, contingent worker and organizational changes 
  • Ensure timely processing and notification of employee and position information, which is maintained in multiple systems and , that affect compliance, organizational structures, and payroll
  • Post bargaining unit requisitions in PacifiCorp’s applicant tracking system and in accordance with collective bargaining agreements
  • Initiate wage increases per the terms of collective bargaining agreements, including step progression and general wage increases
  • Update, verify and post applicant bid board activities for bargaining unit positions
  • Advise and train managers in process and procedures to accurately complete and submit employee data change requests and position modifications
  • Utilize multiple software tools to generate and develop  reports
  • Ensure appropriate employee record retention in accordance with HR policy and federal law

Requirements for this position include the following:

  • High School Diploma, GED or equivalent combination of education and experience. 
  • 2 + years of related customer service experience. 
  • Detail orientation in following established written procedures, balanced with the ability to effectively work in a fast-paced environment with high workload, completing multiple tasks with inflexible and rapidly changing deadlines and requirements.
  • Ability to audit data and problem solve complex issues 
  • Excellent customer interface skills including effective telephone techniques and active listening skills. 
  • Strong written, verbal and interpersonal communication skills to effectively interface with team members and clients/customers within all levels of the organization.  Communicate in a fashion that promotes positive customer relations and protects sensitive/confidential information. 
  • Demonstrated experience utilizing various PC-based tools including Microsoft Word, Excel, Outlook and MS Teams, including ability to input and extract information, as well as the ability to run various reports and import/export data correctly from one tool to the next. 


  • Familiarity with collective bargaining agreements, HR and Compliance policies and practices, and applicable laws.
  • Familiarity with the SuccessFactors Employee Central and Recruiting modules, as well as e-Verify. 
  • Knowledge of and experience with SAP (specifically with the HR module). 
  • Experience processing employee information in a production oriented environment.
  • Knowledge of general Company Human Resources policies, procedures, and practices.

Additional Information

Req Id: 112300
Company Code: PacifiCorp 
Primary Location: PORTLAND    
Department: Human Resources
Schedule: FT
Personnel Subarea: Non-Exempt
Hiring Range: $52,600 - $61,900 

Employees must be able to perform the essential functions of the position with or without an accommodation.


At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.  


It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.


All offers of employment are contingent upon the successful completion of a background check and drug screening

Nearest Major Market: Portland Oregon

Career Segment: Payroll, Compliance, HR, SAP, ERP, Finance, Legal, Human Resources, Technology