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Production Control Technician 1 / Production Control Technician 2 - 108411

Date: Jun 21, 2022

Location: PORTLAND, OR, US, 97232

Company: PacifiCorp

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Working under minimal supervision and using standardized processes, ensures integration, scheduling, monitoring, problem resolution, and output control of applications in a multi-platform, 24x7 data center operations environment is completed. Participates in the integration and maintenance of automation procedures and assists in analyzing existing and new production applications to insure schedule and procedural efficiencies.   Performs processing analysis related to effective utilization and efficient, accurate, and timely computer processing based upon production application resource consumption behaviors including the identification and resolution of service-level problems and mission-critical tasks.  This role will be responsible for supporting all US-based BHE platforms.  This role will be responsible for supporting all US-based BHE platforms.

Responsibilities for this position include:

  • Monitors, manages, performs basic scheduling, reports and troubleshoots batch processing jobs utilizing automated scheduling software in mainframe and open systems environments.  
  • Investigates and works closely with Production Control Technician 2/3, applications and/or technical support staff to resolve errors. 
  • Participates in the recommendation of automation and scheduling solutions to meet Production Control need.
  • Maintains accurate incident and service request records utilizing the service management tool to accurately describe work being performed and meet compliance requirements.


In addition to the above, Production Control Technician 2 responsibilities include: 

  • Investigates and works closely with applications and/or technical support staff, in the event, error conditions require corrective actions to be taken. 
  • Evaluates, recommends and implements automation and scheduling solutions to meet stakeholder needs.  Refers the more complex issues to higher levels. 
  • Recommends and assists with implementation of automation and scheduling solutions to meet production control needs. 
  • Creates and maintains job definitions, inter relationships and calendars.
  • Performs any additional responsibilities as requested or assigned.

Requirements for this position include the following:

  • Bachelor’s degree in computer science, information technology or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor’s degree. A minimum of two years additional directly related technical experience is required.)
  • Current Microsoft certified systems engineer or ability to obtain certification within six months of hire, or equivalent experience. 
  • Knowledge and experience working with client/server, voice and data network, mainframe z/OS and applications environments.  
  • Basic knowledge of ControlM/EM software or other similar automated scheduling software. 
  • Basic knowledge of MS Windows, Novell, SQL, Unix, CISCO (voice & data) working environments.  
  • Knowledge of information technology terminology, equipment, systems, functions and major vendors.  
  • Effective oral and written communication skills. 
  • Analytical, problem-solving, and decision-making skills.  Ability to prioritize and handle multiple tasks and projects concurrently. 
  • Availability to work any shift including holidays in a 24 x 7 x 365 work environment. 

 

In addition to the above, the Production Control Technician 2 requirements include:

  • Two years of experience in a technology production control operations center role.
  • Intermediate-level knowledge of client/server, voice and data network, mainframe z/OS operating system and subsystems and applications environment. 
  • Intermediate-level knowledge of ControlM/EM software or other similar automated scheduling software.  
  • Intermediate knowledge of MS Windows, Novell, SQL, Unix, CISCO (data & voice) working environments.  
  • Strong knowledge of information technology terminology, equipment, systems, functions and major vendors. 
  • Strong oral and written communication skills.  
  • Strong analytical, problem-solving, and decision-making skills.
  • Availability to work any shift including holidays in a 24 x 7 x 365 work environment.

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Additional Information

Req Id: 108411
Company Code: PacifiCorp 
Primary Location: PORTLAND

Other Locations: IA-Des Moines, OR-Portland, NV-Reno, NV-Las Vegas
Department: PacifiCorp Corporate
Schedule: Full Time
Personnel Subarea: NON-EXEMPT  
Hiring Range: 57,600 - 78,000 
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Employees must be able to perform the essential functions of the position with or without an accommodation.

 

At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.  

 

It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.

 

All offers of employment are contingent upon the successful completion of a background check and drug screening


Nearest Major Market: Portland Oregon

Career Segment: Mainframe, Cisco, Unix, Computer Science, Database, Technology