Business Relationship Director (Portland, OR / Salt Lake City, UT) #113264

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability inclusion & belonging.

For internal Berkshire Hathaway Energy affiliate employee consideration only

General Purpose

This business relationship director establishes and maintains a relationship between IT and the business to increase the value realized from technology assets, investments, and IT capabilities. This role will be responsible for understanding the business and its operations, participating in the development of the business strategy and roadmap, facilitating the creation of technology project business cases, contributing to the prioritization of IT projects, ensuring projects align with the technology roadmap, educating IT about the business, and ensuring the IT strategy supports the overall business strategy. The role is a liaison between IT and the business affiliate, a trusted advisor to the business affiliates and functional areas, the face of IT to the business and the face of the business to IT.

Responsibilities

• Serve as a trusted partner and principal technology advisor to energy affiliates and groups, driving IT transformation and innovation.
• Educate IT about the business to improve the quality and timeliness of IT products and services.
• Participate in the development and maintenance of the corporate strategy and roadmap.
• Develop a deep understanding of business functions and strategic priorities.
• Ensure ongoing communication with energy affiliates, functional areas, and IT leaders on enterprise initiatives, priorities, and issues.
• Deliver high levels of customer service and responsiveness to key stakeholders on business projects.
• Engage with stakeholders to set expectations for standard KPIs.
• Prioritize IT work in alignment with business needs and communicate the impacts of priority changes.
• Work with central IT functions to allocate resources for IT projects and resolve resource contention.
• Contribute to the identification and implementation of business operation improvements and IT solutions.
• Assist in technology budgeting and planning activities and communicate technology costs and allocations to the business.
• Maintain awareness of current and proposed technology issues and recommend potential solutions.
• Facilitate the creation and presentation of technology project business cases.
• Participate in project prioritization, vendor evaluation, selection, and negotiation.
• Serve as primary escalation point for assigned affiliates.
• Advocate for Service Level Agreement (SLA) negotiations to enhance value to affiliates.
• Ensure technology delivery complies with security programs.
• Deepen client relationships to collect voice of the customer feedback.
• Ensure accurate and complete gathering of requirements for major technology initiatives.
• Research and develop strategies to enhance requirements-gathering processes.
• Participate in trials and piloting of new tools, providing support and expertise in testing procedures.
• Define and sustain change control procedures for the applications development process.
• Monitor localized affiliate technology staff to ensure adequate business support.
• Drive application rationalization activities and develop roadmaps aligning with enterprise application strategy.
• Identify and assist with developing efficiencies and optimization practices across business units.
• Develop and maintain technology budgets for assigned affiliates.
• Prepare cost-benefit analyses for projects and assist in prioritizing projects.
• Evaluate and conduct due diligence related to acquisition targets.
• Perform other duties as requested or assigned.

Requirements

• Bachelor’s degree in information systems, business process improvement, computer science or related field; or equivalent work experience and knowledge (Typically, four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree).
• Seven years diverse information technology and/or energy business experience.
• Five years department, staff and project management experience.
• Demonstrated vendor management and negotiation experience.
• Prior experience in energy field preferred.
• Critical thinker.
• Business strategy development and execution skills. 
• Business process improvement.
• Broad knowledge of business applications, operating systems, network systems, Internet, telecommunication systems, and all other relevant technology platforms.
• Broad and demonstrated knowledge of ISO 27001 and/or cybersecurity best practices. 
• Highly effective interpersonal skills and leadership abilities.
• Excellent oral and written communication skills, including presentation skills.
• Effective analytical, problem-solving and decision-making skills. 
• Ability to travel.

Additional Information

Req Id: 113264 
Company Code: PacifiCorp   
Primary Location: PORTLAND/ SALT LAKE CITY     
Department: PacifiCorp Corporate 
Schedule: FT 
Personnel Subarea: Exempt
Hiring Range: $157,800 - $185,700  
This position is eligible for an annual discretionary performance incentive bonus of up to 20.00% of salary.

  
Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US 

Employees must be able to perform the essential functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.