Senior Remittance Processor - Portland, Oregon - #114483

POWER YOUR GREATNESS

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability inclusion & belonging.

General Purpose

Process customer payments using equipment such as computer workstation and scanning equipment. Perform quality control checks, and diagnose and resolve equipment malfunctions.  Mentor and train other remittance processor staff. Assist in development and maintenance of operations procedures.

Responsibilities

• Schedule staff members and job tasks to ensure timely completion of department objectives.  Cover for other Remittance Processor absences as needed.
• Serve as an expert in all functions and mentor/train other remittance processor staff.
• Sort incoming customer payments via mail.
• Operate Opex specialized remittance processing equipment to open, prep, and scan customer payments.  Troubleshoot errors as necessary.
• Use Mavro remittance processing software to review, verify, and apply payment transactions.
• Utilize available resources such as customer information system or payment archive for complex billing and payment research and problem resolution.
• Review department processes and determine the most efficient methodology to maximize productivity and quality.
• Research customer account information to resolve processing problems using CSS as well as web-based reports.
• Prepare systems reports and review with staff to resolve any problems.  Communicate any systems issues to appropriate IT or system support personnel.
• Balance and prepare cash box payment for deposit.
• Process cash payment deposits as necessary; communicate the results to department supervisor or manager, customer service payment support and Treasury.  

Requirements

• High School Diploma or equivalent; or the equivalent combination of education and experience.
• A minimum of three years of directly-related experience in payment processing.
• Strong attention to detail.
• Proficient with the use of personal computers including spreadsheet, database, word processing, and presentation applications.
• 10-key by touch experience.
• Experience with Opex Equipment, Mavro Software and CSS.
• Communication and interpersonal skills including the ability to consult and resolve internal and external customer issues which may be critical, sensitive, or urgent in nature.
• Ability to work with all levels of an organization including people with different styles and backgrounds; ability to work as a member of a team.
• Understanding of applicable Company policies, practices and procedures.
• Assessment skills including problem diagnosis and identification of proper methods and techniques to resolve and prevent future problems.
• Shift hours are 6:00 AM to 2:30 PM Monday through Friday with possible overtime necessary to complete assignments on Tuesday and Friday and the last day of the month. 

Preferences

• Accounting or math training, and prior banking or accounts receivable reconciling and balancing experience.
• Experience working in a payment processing/office environment. 
   

Additional Information

Req Id: 114483 
Company Code: PACIFICORP
Primary Location: PORTLAND     
Department: CFO 
Schedule: FT 
Personnel Subarea: Non-Exempt
Hiring Range: $22.36 - $30.73  

  
Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US 

Employees must be able to perform the essential functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.