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Sr Customer Solutions Program Manager - Portland, Oregon - #107311

Date: Nov 24, 2022

Location: PORTLAND, OR, US, 97232

Company: PacifiCorp

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose


Responsible for the identification, quantification, valuation and delivery of demand side resource opportunities, providing analysis and information critical for their consideration in integrated resource plan and to their acquisition through the Company’s demand side management programs.  Establishes and implements business objectives, strategies and plans.  Usually responsible for establishment and adherence to department budget. May act as lead for Associate and Customer Solutions Program Manager levels.



  • Promote a customer first culture and commit to delivering outstanding results for customers.
  • Responsible for the technical analysis and cost/benefit analysis of new programs or changes to existing programs.
  • Identify cost effective load management and energy efficiency opportunities and develop acquisition strategies consistent with the unique protocol established by each state commission.
  • Responsible for demand-side information on resource size, shape, operating characteristics, and costs for the development of the company’s integrated resource and business plans.
  • Ensure assigned programs are cost-effective and consistent with the unique protocol established by each state commission.
  • Ensure the valuation of load management and energy efficiency resources is comparable to supply-side resource options and consistent with the unique protocol established by each state commission.
  • Assist in the preparation the company’s ten year business plan and coordinate data with the company’s load forecasting group.
  • Create, modify and/or eliminate load management and energy efficiency programs to ensure compliance with tariffs and cost effectiveness.
  • Monitor the cost/benefit of new programs or changes to existing programs, maintaining relevant measure performance assumptions, and making necessary measure assumption changes due to program evaluation information, changing market conditions and/or advancing codes and standards
  • Ensure that program activities operate within the policies and procedures including all relevant commission regulations and professional standards.
  • Oversee the delivery of services among different program activities to increase effectiveness and equitable distribution of benefits to customers. 
  • Manage the creation, modification and/or elimination of load management and energy efficiency programs to ensure compliance with tariffs and cost effectiveness.
  • Responsible for achieving DSM savings targets within established budgets.
  • Monitor program activities on a regular basis and actively participate in evaluations.
  • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.
  • Prepare data responses supporting programs as needed.
  • May serve as company liaison with organizations such as, the Northwest Power and Conservation Council, Regional Technical Forum, Southwest Energy Efficiency Project, Energy Trust of Oregon, etc.
  • May act as lead for Associate and Customer Solutions Program Manager levels.



  • Bachelor’s Degree in Business, Finance, Accounting, Management, Electrical or Mechanical Engineering or a related field; or the equivalent combination of education and experience. 
  • A minimum of seven years professional experience with related experience in energy efficiency and/or load management technologies, resource evaluation and valuation. 
  • Demonstrated experience in demand-side resource market analysis, resource modeling, technology knowledge, and performance/delivery contracting.
  • Demonstrated knowledge of the application of residential, commercial, industrial, and agricultural DSM technologies in areas including lighting, HVAC, building envelope, refrigeration, motors, controls, compressed air systems, material handling systems and industrial processes.
  • Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
  • Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program, or process.
  • Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results.
  • Communication and interpersonal skills to manage and motivate employees.
  • Advanced Oral and written communication skills to communicate objectives and action plans.


  • Professional Engineering Registration (P.E.) and/or Certified Energy Manager (C.E.M.) preferred
  • MBA
  • Program Management Professional (PMP) and/or Program Management Professional (PgMP)
  • Knowledge of Program Management
  • Demonstrated knowledge of the application of Demand Side Management (DSM) technologies. 

Additional Information

Req Id: 107311
Company Code: PacifiCorp 
Primary Location: PORTLAND
Department: Rocky Mountain Power
Schedule:  FT
Personnel Subarea: Exempt   
Hiring Range: 110,300. - 129,800.00 
This position is eligible for an annual discretionary performance incentive bonus of up to 15.00% of salary.


Employees must be able to perform the essential functions of the position with or without an accommodation.


At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.  


It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.


All offers of employment are contingent upon the successful completion of a background check and drug screening

Nearest Major Market: Portland Oregon

Career Segment: Sustainability, Program Manager, Mechanical Engineer, Engineer, Electrical, Energy, Management, Engineering