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Customer Generation Application Coordinator - Portland, Oregon or Salt Lake City, Utah - #109561

Date: Jan 24, 2023

Location: Portland, Oregon, OR, US, 97232

Company: PacifiCorp

Join Our Team!

 

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

 

Process Customer Generation applications, owning the applications through the process until complete, responding to both internal and external customer inquiries. Ensure activities are performed in accordance with contract, corporate, and regulatory agency requirements.

Responsibilities

 

  • Promote a customer first culture and commit to delivering outstanding results for customers.
  • Build relationships and collaborate with both internal and external customers and all levels of the organization to supply necessary updates and reporting as needed.
  • Process a high volume of applications and contracts, adhering to company policies and practices. Identify possible errors and provide solutions and/or corrections.
  • Serve as the primary point of contact for customers or installers with questions about their project.
  • Compile data from a variety of sources and systems to prepare moderately complex reports. This includes standard weekly, monthly and ad hoc reports.    
  • Coordinate data requests as needed.  
  • Audit data and/or reports to confirm compliance and maintain operational administration quality. 
  • Work with management to prevent and correct process, schedule deviations. 
  • Work directly with staff and internal audit /business controls to ensure compliance and accuracy of recordkeeping. 
  • Partner with internal and external stakeholders, provide guidance on processes.Research complaints, determine root cause, provide customer centric solutions. 
     

Requirements

 

  • High school diploma or equivalent; or the equivalent combination of education and experience. 
  • A minimum of two years of administrative experience including contract documentation, proposals, contract files, or related areas.
  • Ability to complete daily tasks within pre-established timelines 
  • Ability to appropriately prioritize multiple tasks within or across projects or cross-functional teams with minimal direction from management.
  • Self-starter.
  • Highly effective at self-management of time. 
  • Ability to communicate and interact with individuals in all levels of the organization, industry and community to promote positive customer outcomes.
  • Demonstrated initiative, problem-solving skills and follow through on commitments. 
     

Preferences

 

  • Knowledge of Customer Generation.  

 

Employees must be able to perform the essential functions of the position with or without an accommodation.

Additional Information

 

Req Id: 109561 
Company Code: PacifiCorp 
Primary Location: Portland, Oregon or Salt Lake City, Utah     
Department: Rocky Mountain Power 
Schedule: Full-time
Personnel Subarea: Non-exempt
Hiring Range: $59,100 - $69,500  


Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US 


Employees must be able to perform the essential functions of the position with or without an accommodation.


At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.


All offers of employment are contingent upon the successful completion of a background check and drug screening.
 


Nearest Major Market: Portland Oregon

Career Segment: Compliance, Internal Audit, Equity, Law, Supply, Legal, Finance, Operations