Manager, System Operations Training - Portland, Oregon - #113133

POWER YOUR GREATNESS!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability inclusion & belonging.

General Purpose

Develop, lead, manage, and direct a team responsible for managing and executing the design, development, implementation, and maintenance of training programs for system operations to ensure compliance with NERC transmission and distribution training standards, adherence to wildfire policies and procedures, and other department training requirements. Manage onboarding and training programs and/or curriculum to ensure compliance with grid and region system operations training requirements and standards that deliver organizational objectives for all positions within System Operations. Conduct training assessments and gap analyses to determine individual training requirements. Will conduct training or co-facilitate with internal and external subject matter experts. Supports and implements business objectives, strategies, programs and plans. Implements and supports company programs and policies. Will collaborate with operational leads to identify learning needs and create tailored training solutions that meet organizational goals safely and efficiently. Establishes strategic business objectives, strategies, and plans in support of company strategic goals. Responsible for selecting, coaching, and developing employees and management of employee salaries. Implements and supports company programs and policies.

Responsibilities

• Plan, develop and administer training and development programs using a variety of methods including, classroom training, web-based training, demonstrations, on-the-job training, meetings, conferences and workshops.
• Utilize the ADDIE (Analysis, Design, Development, Implementation, and Evaluation) instructional design approach.
• Evaluate NERC regulations, training requirements and emerging regulation to develop new or refined complex technical training plans and programs to achieve and maintain regulatory compliance in accordance with the Systematic Approach to Training.
• Coordinate and collaborate with the NERC compliance team to ensure management and operator training meets NERC requirements and associated evidence is in place to support an external audit.
• Analyze, recommend and/or implement new training programs and improvements to existing procedures where they are interdependent.
• Coordinate operator training requirements with technical support and project teams when new or modified remedial action schemes (RAS) and/or control schemes applied to the transmission and/or distribution networks.
• Work with technical support and project teams on operator training requirements and development when new and/or modified complex apparatus is introduced into the transmission and/or distribution networks.
• Manage operator continued education hours (CEH) required to maintain NERC certification.

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• Coordinate training development with subject matter experts in a way that ensures compliance with regulatory requirements and company policies and practices.
• Design training manuals, computer-based training, multimedia visual aids and other educational materials. Coordinate simulator-based training development as appropriate.
• Develop job task documentation, technical task surveys, training assessments and gap analysis to determine individualized requirements.
• Maintain database and compliance documentation and reporting as required.
• Ensure that operations organization is compliant with external and internal training requirements by discipline. 
• Lead development and implementation of processes and procedures across internal organizations to enhance operational effectiveness. 
• Manage complex projects between cross functional areas including represented and non-represented personnel.
• Develop and evaluate operational metrics to assess effectiveness of training program; take measures to modify training as needed to address operational gaps or performance needs.
• Implement, schedule and manage all aspects of assigned training programs. Oversee tracking requirement to ensure trainees meet all requirements.
• Develop strong relationships as a liaison with all departments and functions in operations to initiate and implement enhanced training opportunities and content for all employee classifications.
• Develop content, curriculum and scheduling for an effective training program by collaborating with subject matter experts in each field.
• Participate with and lead the improvement of current advisory teams and committees to improve processes, develop employees and foster employee engagement through participation. Develop and implement future advisory teams to meet company goals and initiatives.
• Coach and provide continual feedback to employees.
• Review and evaluate employee performance and prepare annual reviews.
• Additional duties as assigned or required based on business needs which may include travel.

Requirements

• Bachelor’s Degree in Business, Electrical Engineering, or a related field; or the equivalent combination of education and experience.
• A minimum of seven years’ experience in training, program or project management preferably in the utility power delivery business.
• Thorough knowledge of the ADDIE (Analysis, Design, Development, Implementation, and Evaluation) instructional design approach.
• Knowledge of established operational practices and procedures for utility transmission and distribution systems with emphasis on system operations and outage management.
• Communication and interpersonal skills including the ability to consult and resolve internal and external customer issues which maybe critical, sensitive, or urgent in nature.
• Ability to work with all levels of an organization including people with different styles and backgrounds; ability to work as a member of a team.
• Experience in developing a training program for an electric utility operational organization.
• Experience with adult education methodologies, training design using the systematic approach to training and delivery techniques.
• Project management skills including the ability to lead formal and ad hoc teams, to develop and implement training curriculum, schedules and timelines, and deliver on commitments.
• Excellent oral and technical written presentation skills required in order to prepare training materials and deliver training sessions.
• Ability to quickly develop subject matter knowledge on a variety of training topics.
• Understanding of applicable company policies, practices, and procedures.
• Leadership and teamwork skills to develop and promote cooperative working relationships within and among departments.
• Travel will be required to support the company’s two control centers.

Preferences

• Experience working within an electric utility control center environment.
• NERC Certification.
• Previous training experience in the electric utility industry working with all levels throughout the organization.
• Experience with course development software.
• In depth knowledge of PacifiCorp’s business, products and services, policies, procedures and practices, and applicable federal, state and local laws and regulations.

Employees must be able to perform the essential functions of the position with or without an accommodation.

Additional Information

Req Id: 113133 
Company Code: PacifiCorp
Primary Location: Portland, Oregon  
Department: Power Delivery 
Schedule: Full-Time
Personnel Subarea: Exempt
Hiring Range: $119,400 - $168,500 annually
This position is eligible for an annual discretionary performance incentive bonus of up to 15% of salary 

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US 

Employees must be able to perform the essential functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.