Senior Customer Solutions Project Manager-Planning (Portland, Oregon / Salt Lake, UT) #112438

Date: Jul 8, 2024

Location: Portland, Oregon or Salt Lake,, OR, US, 97232

Company: PacifiCorp


PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Manages the development and implementation of projects for the Customer Solutions Department in areas including energy efficiency, demand response, electrification, energy storage, renewable energy, and other customer-focused initiatives.  Provides strategic direction and project development including design, analysis, feasibility studies, budget and schedule. Establishes project goals, negotiates timelines/schedules, and develops project plans.


  • Serve as project manager over key Customer Solutions initiatives through planning, valuation, and regulatory approval stages.
  • Serve as point-of-contact for Customer Solutions program resource acquisition planning with Integrated Resource Plan team.
  • Manage one or more highly complex projects, research, track, and report on initiatives.
  • Apply technical expertise to support the Company’s strategic goals and initiatives to inform legislative and regulatory proceedings.
  • Support discovery response development and correspondence with utility commissions on customer solutions-related issues.
  • Ensure that Customer Solutions initiatives are appropriately captured in the Company’s ten-year business plan budgets and forecasts.
  • Analyze and evaluate datasets or documents to define critical tasks. 
  • Recommend project plans, timelines, and budgets to management, and monitor progress against plan.
  • Communicate project objectives, parameters, status, and outcomes. 
  • Develop financial documents for all aspects of budget reporting.
  • Oversee the budget development and coordinate budget activities with various groups.
  • Manage any vendor staff performing work on projects.
  • Collaborate with Customer Solutions personnel and other staff to provide input and technical services in the development and execution of the project.


  • Bachelor’s Degree in Business, Finance, Accounting, Management, Engineering; or a related field; or the equivalent combination of education & experience.
  • A minimum of five years related professional experience with Customer Solutions programs, technologies, resource evaluation and/or valuation.
  • Previous experience leading complex projects or teams. 
  • Analytical and evaluation skills to define critical tasks, establish sequence of events, identify individuals/teams, timelines and outcomes and to produce project plans.
  • Project management skills to develop and monitor work agreements and budgets, determine specifications, schedules, timelines, and define deliverables. 
  • Broad exposure to stakeholder engagements / process (utility commissions, state/local agencies, consumer groups, technology providers, etc)
  • Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
  • Interpersonal and communication skills to facilitate team efforts, provide guidance and direction to team members. 
  • Financial modeling to quantify costs and benefits of projects and to track and maintain project budgets.
  • Knowledge of project management techniques, the company’s business, applicable policies, procedures, and practices, and federal, state, and local laws.
  • Expertise in the use of technical applications, software, and tools. 


  • Knowledge of distributed energy resources, energy efficiency, and behind-the-meter technologies. 
  • PMP or CEM Certification.
  • Working knowledge of SAP or similar systems in cost tracking and forecasting.
  • Utility Industry experience.

Additional Information

Req Id: 112438 
Company Code: PacifiCorp  
Primary Location: Portland, Oregon or Salt Lake, UT     
Department: Rocky Mountain Power 
Schedule: Full-time 
Personnel Subarea: Exempt
Hiring Range: $100,700 - $118,400  
This position is eligible for an annual discretionary performance incentive bonus of up to 15.00% of salary.   

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: 

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.

Nearest Major Market: Portland Oregon

Career Segment: Testing, Project Manager, Sustainability, Financial, Equity, Technology, Energy, Finance