Senior Customer Solutions Program Manager (Renewables)- Portland, Oregon - #110849

Date: Apr 3, 2024

Location: Portland, OR, US, 82601

Company: PacifiCorp

Join Our Team!


PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose


Responsible for management of key voluntary renewable programs and community renewable initiatives. Establishes and implements business objectives, strategies and plans key to program success.  Responsibilities include leading program implementation efforts as well as providing analysis and information critical for their consideration in planning environments.  Responsible for establishment and adherence to budgets. Represents the Company in stakeholder engagement related to programs and may act as lead for Associate and Customer Solutions Program Manager levels.



  • Promote a customer first culture and commit to delivering outstanding results for customers.
  • Lead program implementation efforts across business units
  • Responsible for the analysis of new programs/initiatives or changes to existing programs, maintaining relevant measure performance assumptions, and making necessary changes due to changing market conditions;
  • Responsible for information on resource size, shape, operating characteristics, and costs for the development of the company and customer’s planning.
  • Implement integrated resource plan demand-side resource options.
  • Create, modify and/or eliminate load management programs to ensure compliance with tariffs and cost effectiveness.
  • Monitor the cost/benefit of new programs or changes to existing programs, maintaining relevant performance assumptions, and making necessary measure assumption changes due to program evaluation information, changing market conditions and/or advancing codes and standards
  • Ensure that program activities operate within the policies and procedures including all relevant commission regulations and professional standards.
  • Oversee the delivery of services among different program activities to increase effectiveness and efficiency within the organization.
  • Monitor program activities on a regular basis and actively participate in evaluations.
  • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.
  • Prepare data responses supporting programs as needed.
  • May serve as company liaison with regional organizations
  • May act as lead for Associate and Customer Solutions Program Manager levels.




  • Bachelor’s Degree in Business, Finance, Accounting, Management, Electrical or Mechanical Engineering or a related field; or the equivalent combination of education and experience.
  • A minimum of seven years professional experience with energy efficiency and/or load management technologies, resource evaluation and valuation.
  • Demonstrated experience in resource market analysis, resource modeling, technology knowledge, and performance/delivery contracting.
  • Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
  • Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program, or process.
  • Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results.
  • Communication and interpersonal skills to manage and motivate employees.
  • Advanced Oral and written communication skills to communicate objectives and action plans.



  • Professional Engineering Registration (P.E.) and/or Certified Energy Manager (C.E.M.) preferred
  • MBA
  • Program Management Professional (PMP) and/or Program Management Professional (PgMP)
  • Knowledge of Program Management
  • Demonstrated knowledge of the application of Demand Side Management (DSM) technologies.


Employees must be able to perform the essential functions of the position with or without an accommodation.

Additional Information


Req Id: 110849 
Company Code: PacifiCorp  
Primary Location: Portland, Oregon     
Department: Pacific Power 
Schedule: Full-Time
Personnel Subarea: Exempt
Hiring Range: $113,100 - $133,000  


This position is eligible for an annual discretionary performance incentive bonus of up to 15% of salary.   

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: 

Employees must be able to perform the essential functions of the position with or without an accommodation.

At Pacific Power, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

All offers of employment are contingent upon the successful completion of a background check and drug screening.

Nearest Major Market: Wyoming
Nearest Secondary Market: Casper

Career Segment: Program Manager, Sustainability, Equity, Mechanical Engineer, MBA, Management, Energy, Finance, Engineering