AMI Support Manager - AMI Support Manager - Various Locations - 111863- 111863

Date: May 17, 2024

Location: SALT LAKE CITY, UT, US, 84116

Company: PacifiCorp

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose


This position is responsible for functional oversight of the Advanced Metering Infrastructure (AMI) Field Area Network (FAN) support processes. Under direction of management assists with implementing strategic business objectives, strategies, and plans in support of Company strategic goals. Collaborating with and supporting Transmission & Distribution Operations, Telecom Engineering, Grid Solutions & AMI Operations in the development of sustainable processes, tracking, investigating, and auditing outcomes. Lead deployment projects and expansion activities.



  • Under direction of management implement business strategy and processes to provide and sustain FAN support training. 
  • Provide guidance to ensure the department’s goals, objectives and activities add value to and support the company’s vision, values, and strategic direction.
  • Draft and maintain FAN support documentation including one-line drawings, installation/troubleshooting best practices, and other relevant materials.
  • Oversee process improvement changes throughout the system and monitor performance against standards.
  • Manage AMI FAN support administrative operations including but not limited to; hard down notifications, Return Material Authorizations, inventory, and reordering points; cellular lines of service, and obsolescence planning for cellular network transition.
  • Develop and execute a battery management and analytics program.
  • Provide semi technical support to linemen while investigating.



  • Bachelor’s degree in electrical engineering or related field; or the equivalent combination of education and experience.
  • A minimum of five years’ experience in field operations, metering, customer service, engineering, or a related field.
  • Supervisory experience or demonstrated leadership skills.
  • Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program, or process.
  • Superior communication and interpersonal skills to manage and motivate employees who may not be direct reports.
  • Strong knowledge of state and federal safety and environmental regulations (OSHA, Title V, etc.) and applicable codes such as NESC, NEC, ANSI, and NFPA. 
  • Knowledge and experience in the design, installation, operation of utility infrastructure including distribution, substation, transmission and generation.
  • Proficient with the use of personal computers including spreadsheet, database, word processing, presentation applications and SAP. 



  • Advanced Degree.
  • Demonstrated experience with emerging technologies for generation, transmission and distribution systems.
  • Experience with AMI/Smart meter systems operations and deployments
  • Experience with process centered organizations, project management, contract administration and work planning and scheduling.
  • Employee must be able to perform the essential functions of the position with or without an accommodation.

Additional Information


Req Id: 111863 
Company Code: PacifiCorp
Primary Location: Various     
Department: Pacific Power 
Schedule: Full Time
Personnel Subarea: EXEMPT
Hiring Range: 115,900 - 136,300  
This position is eligible for an annual discretionary performance incentive bonus of up to 15% of salary.   


Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: 



Employees must be able to perform the essential functions of the position with or without an accommodation.


At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.


Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.

Nearest Major Market: Salt Lake City

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