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Dispatch Supervisor - Salt Lake CIty, UT - #52768

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Date: Jun 20, 2019

Location: Salt Lake CIty, UT, US, Seth Ridin

Company: PacifiCorp

General Purpose

Supervise the activities of the sub-transmission and distribution dispatchers and outage coordinators who are responsible for operating PacifiCorp’s sub-transmission and distribution system in the Company’s 135,000 square mile service territory.  Under the direction of the Dispatch Manager, the supervisor will ensure Company policies and procedures pertaining to electrical dispatching and outage management response are followed.  The supervisor will monitor and review the preparation of switching programs, ensure policies pertaining to operational alarm response and logging of events are complied with.  Supervise activities pertaining to customer outage restoration including crew call outs, issuing of notifications, updating of outage management system information. The Supervisor will be responsible for the communication of job expectations, developing or modifying operational policies, coaching and providing feedback and delivery of training to employees as required for the performance of these efforts.  The Supervisor will also be responsible for developing and promoting cooperative working relationships with field offices and support organizations.  The position will implement business objectives, strategies, and plan as identified by Dispatch Management

  • Delegate work activities related to system operation, outage requests, customer outages, and the management notification processes.
  • Supervise employees and operational processes.
  • Implement operating procedures and analyze system performance.
  • Measure and report business and operational data.
  • Perform audits on business system data and examine actual criteria against targets.
  • Design, provide, and track training to Dispatchers and Outage Coordinators, including training required for NERC certification.
  • Respond to system outages and provide guidance in restoration efforts and outage notifications.
  • Coach and develop employees.
  • Update and review policies and procedure in Policy Tech.
  • This position will work evening shifts


  • Bachelor’s Degree in Electrical Engineering or a related field; or the equivalent combination of education and experience.
  • A minimum of five years dispatch experience in the utility power delivery business, electrical journeyman craft experience, or a related field performing the duties of this position.
  • Supervisory skills including the ability to implement action plans for achieving objectives and to oversee daily operations.
  • Communicate expectations, coach employees, and provide ongoing feedback and training.
  • Work collaboratively with other departments in scheduling work activities, outages, and employee resources.
  • Computer literacy with Microsoft office (Word, Excel, Outlook, PowerPoint), Policy Tech
  • NERC Reliability Coordinator (R.C.) or Transmission Operator (T.O.) certification (within 6 months of hiring)
  • Supervisory skills including the ability to implement action plans for achieving objectives and to oversee daily operations.
  • Communication and interpersonal skills including the ability to communicate expectations, coach employees, provide feedback, and work collaboratively with other departments.
  • Leadership and teamwork skills to develop and promote cooperative working relationships within and among departments.
  • Expert knowledge of established operational practices and procedures for utility transmission and distribution systems with emphasis on dispatching an outage management.
  • Knowledge of strategic plan and objectives for area, day-to-day operations of specific area, company policies, procedures and practices, and federal, state, and local laws and regulations.
• Prior experience in a supervisory role.
Additional Information

Req Id: 52768

Company Code: PacifiCorp

Primary Location: Salt Lake CIty

Department: 00001027 Pacific Power

Schedule: FULLTIME

Personnel Subarea: Exempt

Hiring Range: 101,300.00 - 123,500.00 

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.  

It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.

All offers of employment are contingent upon the successful completion of a background check and drug screening.

Career Segment: Transportation, Manager, Electrical, Engineer, Electrical Engineering, Operations, Management, Engineering