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Manager, Metering Field Services - Yakima, Washington - #109580

Date: Jan 23, 2023

Location: Yakima, Washington, WA, US, 98901

Company: PacifiCorp

Join Our Team!

 

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. 
 

 

General Purpose

 

Manage all labor and technical aspects of Metering operations for a specific geographic territory with significant impact on corporate, business unit, or organizational objectives and revenues. Manage all day to day metering activities which result in the measurement and delivery of billing data for all of PacifiCorp's revenue. Establish and implement business objectives, strategies, and plans. Meet established business goals. Manage and allocate financial, employee and material resource. Responsible for all aspects of performance management including hiring, monitoring, coaching and delivery of disciplinary action, including termination. Responsible for management of employee salaries and grade progression. Implement and support all metering related company programs and policies. Responsible for delivery of business objectives within budget. Manages delivery of all Metering safety performance objectives. Manages delivery of business objectives within established union contracts. Represents the Company in external community affairs/events

Responsibilities

 

  • Manage the completion of all Metering work with zero OSHA recordable or lost time incidents as well as no preventable vehicle accidents
  • Manage completion of all meter reading functions on a daily basis
  • Manage completion of all field collection activities
  • Manage completion of all journeymen metermen functions
  • Manage the metermen apprenticeship program from a field perspective for any apprentices in the assigned location
  • Serve as a system expert; train employees in Mobility Work management system (MWM) and meter reading software system (FCS) operation and analyze activities as necessary
  • Analyze performance data from scheduling and meter reading systems in support of senior management
  • Minimize business risk through effective decision making and prudent management techniques
  • Deliver financial performance objectives according to department operating plans
  • Deliver stated business case objectives for MWM and FCS systems
  • Maintain relationships and provide metering field support to other internal organizations
  • Interact directly with customers. Resolve access issues; assist with billing issue resolution and meet Customer Guarantee targets
  • Support and deliver Load Research load study efforts
  • Investigate and assist with the resolution of Utility Commission complaints
  • Manage assigned vehicle fleet
  • Manage and support the delivery of net metering and distributed generation business objectives
  • Respond to after hour metering related inquires and business needs
  • Represent the Company in local community events and serve in a volunteer capacity
  • Understand and manage in accordance to Human Resource business policies
  • Other duties as assigned
     

Requirements

 

  • Bachelors Degree in or a related field; or the equivalent combination of education and experience
  • A minimum of five years of directly related experience of which 3 years must be in a management capacity
  • Ability to think critically, anticipate issues, and develop and delivers solutions
  • Ability to interpret key performance indicator data and act accordingly to improve department performance
  • Management skills including the ability to establish objectives, execute policy, monitor and assign resources and manage the development or implementation of a system, program, or process
  • Ability to perform in a leadership role in order to deliver business objectives, motivate and develop employees and assist employees through business changes
  • Writing skills and ability to communicate -in both one on one and group settings
  • Ability of to grasp technically complex metering concepts and deliver associated business results
  • Strong communication and interpersonal skills
  • Must be willing to assume 24 hour per day responsibility for delivery of metering functions and expectations as they relate to the entire Company
  • Ability to support business process changes as well as small to large project implementations as a subject matter expert
  • Some travel required
  • Valid drivers license is required

Preferences

 

  • Graduate degree preferred
  • Supervisory experience and demonstrated leadership skills are highly desirable
  • Strong analytical skills experience working with Mobile Work Management Systems
  • Experience working with represented employees and labor agreements is preferred
  • Technical expertise associated with network data movement and experience electrical meter systems is preferred
  • Complex metering knowledge is preferred

Additional Information

 

Req Id: 109580 
Company Code: PacifiCorp
Primary Location: Yakima, Washington     
Department: Rocky Mountain Power 
Schedule: Full-time
Personnel Subarea: Exempt
Hiring Range: $98,200 $115,500  
This position is eligible for an annual discretionary performance incentive bonus of up to 15% of salary.   

 

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US 

 

Employees must be able to perform the essential functions of the position with or without an accommodation.


At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.


All offers of employment are contingent upon the successful completion of a background check and drug screening.
 


Nearest Major Market: Seattle
Nearest Secondary Market: Yakima

Career Segment: Equity, Electrical, Performance Management, Manager, Finance, Engineering, Human Resources, Management